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Client Services Manager (Mountain View, CA)
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Aarki is looking for an energetic and passionate Client Services Manager to join our team. The Client Services Manager is responsible for owning, managing, and growing relationships with a set of accounts across multiple verticals in the mobile advertising industry. We are looking for someone who understands the value of nurturing customer relationships.

This is a high-profile customer facing role requiring outstanding relationship management and account optimization skills. The ideal candidate will be creative, strategic, and self-driven; will understand the customer and their advertising needs; and knows how to become a trusted partner to clients so they continue to grow with Aarki.

Job Responsibilities

  • Understand a client’s strategic goals and develop plans to partner on these goals

  • Identifying growth opportunities within accounts to promote any upsell or cross-sell opportunities

  • Work cross-functionally to ensure that customer projects are on track and executed appropriately by creative, data science, or product teams

  • Build and maintain strategic relationships with senior level marketing and user acquisition contacts

  • Preemptively spot any potentially problematic patterns and lead efforts to turn around at-risk accounts

  • Quickly learn about products, including new releases or updates, and translate that knowledge into actionable growth plans

  • Function as the voice of the customer and provide internal feedback on product improvements, bug fixes, and any other client comments or concerns

  • Competently interpret datasets for performance and trend analysis

Desired Skills & Experience

  • BA/BS degree in a business or marketing field, MBA a plus

  • 4+ years experience in account management, customer success, or sales preferably within the ad tech space

  • Proven track record of successfully managing multiple clients at various stages of the customer lifecycle

  • A passion for client services and a love of building and maintaining client relationships

  • Ability to juggle multiple projects, prioritize appropriately, and deliver results under pressure

  • Excellent verbal and written communication skills and effective listening capabilities

  • Working knowledge of mobile advertising, the app economy, and industry trends

  • Excel power user that can create charts, pivot tables, and other analysis tools with ease

  • Comfortable in fast-paced startup environment (previous startup experience a bonus)

About Aarki

Aarki is transforming mobile app marketing through unified optimization of creative and media. It delivers superior results using proprietary machine learning technology for performance optimization. The company's customer base includes leading brands, agencies, and app developers.

Founded in 2010, the company has stayed profitable since inception and has been identified by Inc. 5000 magazine as one of the fastest growing companies in the nation. Headquartered in Mountain View, California, Aarki is a global company with offices in Beijing, London, Manila, Tokyo, and Yerevan. For more information, please visit or follow us on Twitter: @aarkimobile.

We provide:

  • Competitive compensation
  • Lots of perks including snacks, drinks, and fun activities
  • Chance to work with and learn from the best in the industry
  • Opportunity to be part of a mid-stage startup that is taking off
  • Ability to have a direct impact on the success of the company
  • Passionate, agile, and forward-thinking leadership
  • Additionally, for roles based in the U.S., we offer full health benefits (with $0 premium), 401K, healthy equity, and free lunch & dinner

Apply now by clicking on the button below. Make sure to attach a recent copy of your resume. You can also email for more information.